SoulFest 2026 Privacy Policy

1. INFORMATION WE COLLECT We collect information you provide directly to us when you purchase a ticket, register for camping or sign up for our newsletter. This includes:

  • Personal Identifiers: Name, email address, phone number, and mailing address.

  • Financial Information: Payment card details (processed securely via our third-party payment processor; we do not store full card numbers on our servers).

  • Demographic Information: Age range and preferences to help us build a better community experience.

2. HOW WE USE YOUR INFORMATION We use your data to:

  • Process your ticket transactions and send confirmations.

  • Provide on-site services, including camping check-ins and hostel assignments.

  • Send important festival updates, safety alerts, and marketing communications (which you can opt out of at any time).

  • Improve our website and prevent fraudulent transactions.

3. DATA SHARING & THIRD PARTIES We do not sell your personal information. We share your data only with trusted partners necessary to run SoulFest, including:

  • Payment Processors: To securely handle your credit card transactions.

  • Ticketing Platforms: To manage your digital entry.

  • Safety & Security: Local authorities in Greenfield, MA, if required for emergency or safety protocols.

4. COOKIES & TRACKING Our website uses cookies to analyze traffic and provide a smoother checkout experience. You can manage your cookie preferences through your browser settings.

5. YOUR RIGHTS Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the deletion of your data (the "Right to be Forgotten").

  • Opt-out of marketing communications by clicking "Unsubscribe" in any email.

6. DATA SECURITY We implement industry-standard security measures, including SSL encryption and multi-factor authentication for our internal systems, to protect your data from unauthorized access.

7. CONTACT US If you have questions about this policy or your data, please contact our team at info@thesoulfest.com

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